FAQ

Yes, our smart toilets need a standard 110V power connection to operate features such as heated seat, bidet wash, and automatic flush.

In case of a power outage, you can still use the toilet manually by flushing with the backup system (available on most models).

The built-in responsive sensor detects when you stand up and flushes automatically, ensuring hands-free hygiene.

Absolutely. Yulika toilets allow you to customize water temperature, spray position, and pressure for maximum comfort.

Yes. The heated seat includes multiple temperature levels, designed for year-round comfort.

Yes. The bidet nozzle automatically cleans itself before and after each use to ensure hygiene.

Yes. Our cyclone siphon flush system uses less water while maintaining powerful cleaning performance.

Our LED mirrors are designed for hardwired installation. Some models may also support plug-in depending on regional requirements.

Orders are typically processed within 1–2 business days and delivered in 3–7 business days depending on your location.

Yes. We offer free standard shipping within the continental U.S. Additional charges may apply for Alaska, Hawaii, or remote areas.

Absolutely. Once your order is shipped, you will receive a tracking number via email.

Please contact us within 48 hours with photos of the damage. We will arrange a replacement or refund promptly.

If your order has not shipped yet, you may contact us to update the address. Once the item is shipped, the address cannot be changed.

The carrier will usually attempt redelivery or leave a notice for you to reschedule. For freight shipments, the carrier will contact you to set up a delivery appointment.

We recommend professional installation to ensure correct plumbing and electrical connections. However, experienced DIYers may follow the included manual and video guides.

Always use the provided wax ring or rubber seal, tighten bolts evenly, and test flush before sealing. For LTL freight deliveries, inspect all parts before installation.

Please contact our customer service team with your order number. We will send you a digital copy right away.

You can reach out to our support team by emailing service@theyulika.com. Our specialists will be happy to assist you with detailed guidance.

Yulika offers a 1-Year Free Warranty + 2nd Year Discounted Repairs.

• 1st Year: Free repair or replacement for manufacturing defects and major components.
• 2nd Year: Discounted repair service — you only cover the shipping cost, and we will repair or replace defective parts at no additional charge.

Please contact our support team via email at service@theyulika.com with your order number and product details.

Yes. Common replacement parts are available, and our service team will assist you with the process.

• Improper installation or connection to non-standard plumbing/electrical systems.
• Damage due to accidents, misuse, or negligence.
• Normal wear and tear (such as seat surface scratches).
• Consumables like water filters, deodorizer cartridges, or foam shields.

Registration is not required, but keeping your order confirmation and proof of purchase will help us provide faster service.

If your product is damaged upon delivery, please report it within 48 hours with photos. We will arrange a replacement or refund depending on the situation.